Integrating Technology with People, Process and Partnerships Engineering the Experience: Technology has moved well beyond the creation of features. Customers of all types are looking for a successful experience when they attempt to leverage technology. Thomas Lah, Key Technology Trends for 2011 Trend: “Business everywhere is facing the reality that they must engineer the entire customer experience not just the features of the product. To truly engineer the complete customer experience, organizations will need to break down traditional boundaries between product engineering, support services, professional services, education services, and outside partner capabilities. They will need to reassemble these capabilities in a way that delivers a seamless, successful customer experience.” Technology Services Industry Association’s trendsetter for 2011. Outcome: When optimizing technology choices: Organizations will develop services focused on the front end and back end of the customer life-cycle the front end when the customer is making business decisions that then impact technology decisions; the back end when the customer needs help in realizing the business value of their technology choices. The challenges ahead are clear. And executing your organizations strategy is at the top of the list. Wincere’s full-service management, technology, and outsourcing practices are here to help you every step of the way. On the road to greater agility, you’ll want your system to run on any architecture, to be reconfigurable, and to see your distributed data guided by good master data management, which is the foundation for better analytics and for managing data privacy. Look to Wincere to innovate your IT environment for IT governance, architecture, information management, solutions delivery, service management, and strategic IT alignment. From application integration to web services, Wincere provides access to cutting-edge technologies through industry-specific partnerships and global alliances. With our Accelerated Solutions Environment and Rapid Innovation (RAIN) methodology, we dramatically reduce the time required to execute your IT strategy. What We Offer: Solutions: Technology & Process:

• Application Development & Integration
• IT Transformation, Strategy & Architecture
• Business Information Management
• Infrastructure and Security
• Software Quality Management and Testing
• Service-oriented Architecture (SOA)

Technology: Expertise & Partnerships:

• HP
• IBM
• Microsoft
• Oracle
• SAP

Industry Partners: Portfolio:

• Health Access Solution
• SysGroup
• eworkforce
• ACME
• MAXIMUS

See also: Accelerated Solutions Environment (ASE) Rapid Innovation (RAIN)